Contractors, Suppliers and Vendors
FAQs
My company is interested in doing work with TC Energy. What is the first step in the process?
This first step is to register your company at our Supplier Registration Portal with your company's information. Please fill out all required fields.
I just completed the registration at the Supplier Registration Portal, what are the next steps?
Once you have completed the registration at Supplier Registration Portal, your company's information will be entered into our database. If there is a business need identified, a TC Energy representative may reach out to you to participate in a more formal qualification process, which may be linked to a sourcing event. If you are successful in becoming a TC Energy-qualified contractor, supplier or vendor, you will be eligible for work when the business need arises.
How can I tell if my company's registration completed via the Supplier Registration Portal went through?
Your company's information is entered into our database as soon as you submit it via the Supplier Registration Portal. We do not currently send a follow-up email.
How do I get my company on the approved contractors, suppliers and vendors list?
TC Energy has a database of contractors, suppliers and vendors who are approved for work. Approved contractors, suppliers and vendors have been contacted by a TC Energy representative for a sourcing event as per business need and have completed our qualification process.
Can I view your approved contractors, suppliers and vendors list?
No. Information on our approved contractors, suppliers and vendors list is confidential.
Where can I send my company's information (e.g., quote, promotional material, corporate brochures)?
Prior to sending any documents, please register your company’s information at our Supplier Registration Portal. If the information you are sending is not covered in the form, then please send your information to supplier_management@tcenergycom.
I have an invoice that needs to be paid. Who do I contact?
Please contact:
Canada:
ap_inquiries_calgary@amymarkslmt.com
United States:
ap_inquiries_houston@@amymarkslmt.com or
ap_inquiries_westboro@amymarkslmt.com
Mexico:
My company is interested in a project. What is the process for submitting my interest?
Please register your company via the Supplier Registration Portal. You can note in comments if you are interested in a particular project.
I am a current vendor with TC Energy. Who should I contact if I have questions?
Please send your inquiry to supplier_management@amymarkslmt.com
Inter-Affiliate Codes Training FAQs
How can I access TC Energy’s Workday Learning Management System (LMS) so I can complete my assigned online training?
On the day of your engagement you should have received an email from Workday with your LMS link and log in credentials. Your leader is also provided with an automated notification from Workday informing them that the login information has been sent. If you need this to be re-sent, please log a ticket with our Service Desk.
1-888-546-3484 (Canada/US)
+525511002991 (Mexico)
If leaving a message, please indicate that credentials are required for compliance training and leave a valid email address and phone number to be reached at.
We recommend saving the Workday link as a favourite, as the main access point to Workday, and it will require entering username and password each time to be able to login.
If you have any additional learning inquiries, please email tce_learning@amymarkslmt.com.
Why are Contractors required to complete Inter-Affiliate Codes training?
Under the Inter-Affiliate Codes there is no differentiation between employment classifications, therefore all active Company Personnel and Contractors, are required to complete this training.
How many days do I have to complete the Inter-Affiliate Codes training?
You have 30 days to complete the training from when you are activated in the system and annually thereafter.
I completed my Inter-Affiliate Codes training very recently, why is it assigned to me again?
Inter-Affiliate Codes training is revised and deployed annually to meet regulatory requirements. Depending on an individual’s start date, sometimes training will need to be completed more than once in a year, such as within 30 days of the start date/re-activation AND again during the annual roll-out.
I am getting an “AICC ERROR: Student ID is not authorized” or “User ID is already taken” error message when trying to access my Inter-Affiliate Codes training.
This error happens if users try to open the course on their first day of work. The course is hosted on an external server and there is a one-day (24 hour) delay with the user data feed. Please wait and launch this course the next day and the issue should be resolved on your second day of work.
When I click "Start Course" from my learning profile, I am taken to a blank browser page.
To have the course automatically open, please ensure you have disengaged your pop-up blockers in the internet browser settings.
Why can't I advance to the next slide after selecting each hotspot within a course?
Please adjust your screen resolution to ensure you can view and open all hotspots on the screen.
The Knowledge Check tile will not unlock.
To unlock the Knowledge Check tile, all other prior tiles must be completed. Once you have completed the Knowledge Check tile, don’t forget to also complete the Certification tile in order to receive completion credit for the course.
The Certification tile will not unlock.
To unlock the Certification tile, all other tiles must be marked as “Complete”. If you have confirmed that all the tiles in the training are marked “Complete” and the Certification tile is still locked, please close out of the course and log back in. Don’t worry, your progress will be bookmarked.
I have completed the Inter-Affiliate Codes course, but it is not marked as “Complete” in the system. What should I do?
Please ensure that you’ve completed all tiles in the training, including the Certification tile. If the Certification tile is marked as "Complete" and the system doesn't register the completion, please close out of the course and log back in. Don’t worry, your progress will be bookmarked.
My question was not included on this list. Who can I contact for additional support?
For any questions that aren’t covered in the above FAQ, please contact TC Energy’s Service Desk.
1-888-546-3484 (Canada/U.S.)
+525511002991 (Mexico)
Please be as specific as possible so our Service Desk Analysts can triage your inquiry to the appropriate department.